Rather than being an all-service interactive marketing and sales firm that doesn't have a specialty, we offer a dedicated suite of client services done with exceptionally high standards. We focus on all industries in telecommunications, and our Customer Service Representative team has enhanced knowledge of what works when representing a client, and what doesn't. Our Customer Service Representative aims to build a direct conversation around the products we endorse and to train new team members within our business to ensure we have the senior leadership needed to continue our upward growth.

Job Description of the Position:

We are proud to work with you to help start your career and work for an industry telecommunications leader. Customer Service Representatives fill newly developed positions available within our company, which will essentially transition the ideal applicant into our senior sales management role.

The Customer Service Representative position is a valued team member in the customer service and sales department. The position is considered entry-level to start during training which includes a comprehensive overview of basic direct marketing strategy, sales, promotional techniques, visual merchandising, and consumer market research.

Customer Service Representative Job Duties: 

• Brand Awareness, Customer acquisitions, direct sales, closing sales, and direct marketing promotions
• Specializing in customer service and sales, & assisting in direct marketing and promotional client campaigns
• Contributes to team effort by accomplishing related sales results as needed
• Recommends potential products or services to customers and businesses by collecting customer information and realizing customer needs
• Problem-solving for clients if need be by clarifying the customer’s complaint; focusing on the cause of the problem and explaining the best solutions to their problem

 Customer Service Representative Requirements: 

• Experience in a customer service or sales role prior is a plus but not required since we provide full coaching and training 
• Ability to work with customers and engage with them directly daily 
• Open to learning and developing new skills in a career

Customer Service Representative Position Benefits: 

• Consistent training programs to build continuous skills 
• Daily team meetings to ensure all CSR's are knowledgeable in service offerings 
• Ability to grow within a company 
• Networking opportunities at regional company conferences 
• Uncapped earning potential 

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